Privacy Policy

Last Updated: January 6, 2025

MarketMate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App Store and Apple Search Ads management platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Company name and billing information
  • Account credentials (securely encrypted)
  • Profile preferences and settings

1.2 App Store Connect Data

To provide our services, we access and process:

  • App metadata, descriptions, and keywords
  • App Store Connect API credentials
  • Campaign performance data
  • Analytics and metrics from your apps

1.3 Usage Information

We automatically collect:

  • Device information and browser type
  • IP address and location data
  • Platform usage patterns and feature interactions
  • Log files and error reports

2. How We Use Your Information

We use your information to:

  • Provide and maintain our translation and campaign management services
  • Process your App Store Connect integrations and automations
  • Send transactional emails and service notifications
  • Improve our platform features and user experience
  • Detect and prevent fraud or security threats
  • Comply with legal obligations and enforce our Terms of Service
  • Analyze usage patterns to optimize platform performance

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit using SSL/TLS protocols
  • Sensitive credentials are encrypted at rest using AES-256 encryption
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure with redundancy and backups

Your data is stored on secure servers in the United States and may be transferred to other jurisdictions where we operate.

4. Third-Party Services

We work with trusted third-party services to provide our platform functionality:

4.1 Translation Services

  • DeepL - AI-powered translation for app metadata
  • Google Translate API - Additional translation capabilities

These services process your app content solely for translation purposes and are subject to their own privacy policies.

4.2 Apple Services

  • App Store Connect API - App metadata and analytics integration
  • Apple Search Ads API - Campaign management and optimization

We use official Apple APIs and comply with Apple's Platform Policies.

4.3 Analytics and Infrastructure

  • Cloud hosting providers for secure data storage
  • Analytics tools for platform improvement
  • Payment processors for billing (PCI-DSS compliant)

5. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data we hold
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Export: Download your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your data

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Prevent fraud and enhance security

You can control cookies through your browser settings. Note that disabling cookies may limit platform functionality.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for:

  • Legal compliance and dispute resolution (up to 7 years)
  • Fraud prevention and security purposes
  • Aggregated analytics (anonymized and non-identifiable)

8. Children's Privacy

MarketMate is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the platform. Continued use of MarketMate after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: MarketMate, Inc., Privacy Team

For data protection inquiries in the EU, contact our Data Protection Officer at [email protected]