Support Mate
79% of Users Read Reviews Before Downloading. Yours Are Unanswered.
Support Mate is the best App Store review response tool for teams who ship across both stores. AI-generated replies that sound human. Cross-store monitoring. Sentiment analysis that flags what matters. Stop letting unanswered reviews kill your conversion rate.
One-Star Reviews Compound Fast
Every unanswered negative review tanks your conversion rate
Manual review responses at 2am across 40 countries is unsustainable
Switching between App Store Connect and Google Play Console wastes hours
Copy-paste replies sound robotic. Users notice. Ratings drop.
Best-in-Class App Review Management
One dashboard for App Store and Google Play reviews
AI-generated responses that sound like your team wrote them
Response templates that stay on-brand across every reply
Sentiment analysis that surfaces the reviews that actually matter
79% Read Reviews
Before they ever tap download. Respond within 24h to improve ratings.
Built for App Review Management at Scale
The best Google Play review management and App Store review response features in one tool
AI-Generated Responses
Click a review. Get a reply that matches your brand voice. Support Mate reads sentiment, context, and history to write responses that sound human. Not like a chatbot wearing a polo shirt.
App deleted all my saved entries after the update. Three months of tracking gone.
Hi Tom, we're really sorry about this. The v3.2 update had a migration bug that affected some accounts. Your data has been recovered on our servers. Please update to v3.2.1 and go to Settings > Restore Data. Everything should sync back within a few minutes. If you hit any issues, email us at support@...
Cross-Store Monitoring
App Store and Google Play in one feed. No more tabbing between consoles. New reviews sync automatically so nothing slips past you at 2am in a timezone you forgot about.
Sentiment Analysis
Every review gets scored and categorized automatically. Spot a wave of crash reports before it tanks your rating. Know exactly which issues are driving one-star reviews this week.
Unified Review Dashboard
Filter by app, rating, platform, or sentiment. See which reviews need replies and which already have them. Track your response rate because it directly correlates with conversion.
Templates That Sound Human
Build response templates for common scenarios. Crash report? Billing question? Feature request? Each template adapts to the specific review so replies feel personal, not canned.
We're sorry about the crash. Our team has identified the issue in v2.4.1 and a fix is...
Thanks for reaching out about billing. You can manage your subscription in App Store settings...
Great suggestion! We've added dark mode to our roadmap. Stay tuned for updates in...
Review Analytics
See what users actually care about over time. Track recurring complaints, measure sentiment trends, and feed real data into your product roadmap. Not guesses. Numbers.
How It Works
Four steps from zero to full app review management
Connect Your Stores
Link App Store Connect and Google Play Console. Support Mate pulls every review into one place. Takes about two minutes per store.
- Secure OAuth for both platforms
- Reviews sync automatically going forward
- Works with multiple apps per account
New 1-star review from US App Store: "App crashes on launch after iOS update"
3-star review from DE Google Play: "Gute App aber zu teuer für was es bietet"
5-star review from JP App Store: "Best shopping list app I have used"
Monitor Every Review
New reviews show up in real time. Sentiment analysis tags each one so you see the angry ones first. Prioritize what matters instead of scrolling through five-star "great app" reviews.
- Alerts when new reviews land
- Filter by sentiment, rating, or platform
- Critical reviews flagged automatically
Respond with AI
Click any review. Get an on-brand response instantly. Edit if you want or send as-is. Templates handle the common stuff so you only spend time on reviews that need a real human touch.
- Reads sentiment and review context
- Templates for common scenarios
- Edit or send with one click
Premium is way too expensive and I lost data when I cancelled. Two stars because the core features are decent but the business model feels predatory.
Hi Nina, we hear you on the pricing concern and we're sorry about the data issue. Your data is recoverable - please email [email protected] and we'll restore it immediately. We've also introduced a new annual plan that's 40% less than monthly. We value your feedback and want to make this right.
Track What Matters
Review response rates correlate with conversion. Track yours over time. See which issues keep coming back and use that data to prioritize your next sprint.
- Sentiment trends over time
- Recurring issue detection
- Response rate and rating correlation
The Numbers That Move Downloads
Review response rates directly correlate with app store conversion
Response Time
Responding within 24 hours improves ratings. AI gets you there in minutes.
Read Reviews First
79% of users read reviews before downloading. Your responses are marketing.
On-Brand Replies
Every response matches your voice. Templates and AI keep it consistent across your team.
Countries Covered
Monitor reviews across every country your app ships in. No gaps.
2
Stores, One Dashboard
App Store and Google Play
Seconds
AI Response Generation
Not hours. Not days.
Unlimited
AI Responses
Every plan, no caps